BNP Paribas Cardif
Sigorta

Help Desk Associate

QUALIFICATIONS

  • Bachelor’s Degree in engineering or technology domain,
  • Experience in administering desktops, laptops and peripherals (like printers, scanners, etc.),
  • Troubleshooting on general applications like MS Office and e-mail services,
  • Prefarably on Active Directory, Group Policies, WINS, DNS, DHCP, Windows Terminal Server, TCP/IP Networking, System Monitoring, Patch and Anti-Virus Management Systems, Basic Knowledge of Network Infrastructure, Hardware, Internet Technologies etc.
  • Very good level of English both written and spoken,
  • Minimum 1 years related experience is plus.

JOB DESCRIPTION

  • Manage the Service Desk department supporting core services,
  • Ensure 1st / 2nd level ticket resolution meets SLA requirements,
  • Manage the process of escalation between teams and management,
  • Participate in the development of Service Level Agreements and ongoing management of service level compliance,
  • Participate in and drive participation of the Service Desk in the organization’s Change Management and Asset Management processes,
  • Develop and demonstrate an understanding of customer approach,
  • Resolve escalated customer and vendor issues,
  • Resolve daily issues of a complex scope that impact the team and overall business objectives,
  • Development of Service Desk metrics and KPI’s
  • Develop and enhance cooperative interdepartmental and vendor relationships and communications,
  • Strong sense of customer impact and service continuity,
  • Good IT competencies, strong analytical skills and problem solving, documentation and reporting abilities.
BNP Paribas Cardif

BNP Paribas Cardif

Sigorta
Uzmanlığı ve yenilikçi çözümleri ile müşterisine en fazla değer yaratan sigorta şirketi.
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2001 yılında Galatasaray Üniversitesi Ekonomi Bölümü’nden mezun olduktan sonra Paris Dauphine Üniversitesi'nde Uluslararası Ticaret alanında yüksek lisans programını tamamladı. Hemen ardından Fransa'da iş hayatına başlayan Fergül, farklı sektörlerde danışmanlık, proje liderliği ve stratejik planlama görevlerinde bulundu. BNP Paribas Cardif ailesine 2013 yılında "Strateji ve İş Geliştirme Müdürü" olarak katılan Fergül, son olarak İş Ortaklıkları Kanalı’nda "İş Ortağı Deneyimi Müdürü" olarak çalışmaktadır. Fergül, Cardif deneyimini şöyle ifade ediyor: "Cardif'li olmak, tüm yeniliklere hızlı adapte olup, bunlardan keyif alarak çalışmayı bilmektir. Cardif, inovatif çözümlerin ve çalışma stilinin doğru adresidir."

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