KEY RESPONSIBILITIES

• ICT Support Specialist (Help Desk) will support IT projects and transactions, provide local and remote office support, ensure user-oriented service, and collaborate with Canon EMEA IT teams for continuous improvement
• Support regional IT department projects and transactions
• Work in compliance with Canon EMEA Service Desk, Regional & Central IT Teams
• Provide local support to HQ, remote offices, and assigned locations
• Ensure a professional, user-oriented approach to Türkiye colleagues
• Bring development and improvement ideas to colleagues and management
• Diagnose and resolve technical issues promptly
• Maintain and update technical documentation and knowledge base
• Conduct user training sessions and create user guides
• Assist in the implementation of new technologies and systems
• Monitor and manage IT service requests and ensure timely resolution
• Escalate complex issues to appropriate IT teams or vendors when necessary

COMPETENCIES

• Ability to work independently and as part of a team
• Problem solver and willing to work in a dynamic environment doing a variety of tasks
• High self-motivation and ambition to achieve
• Good stakeholder management skills

REQUIRED SKILLS AND QUALIFICATIONS

• Bachelor’s degree in Information Technology or related field
• At least 2 years in IT roles with progressively increasing levels of responsibility
• Experience with Windows OS
• Good command of English
• Good command of MS Office

FURTHER INFO

• Diversity – We are an organization that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.         
• Health & Wellbeing - Partnership with a wellness business partner to support our employees’ wellbeing with the opportunity to have sessions with private fitness trainers, psychologists, and dietitians.   
• Assertive leave types – We are based on Kyosei philosophy which is living and working together for the common good. By adhering to this our employees have meaningful leave rights to support the common good and employees' mental health. 
  • First-Year at Canon Leave – Your first year with us? We give you the chance to take a 15-day long break to explore, recharge, and thrive in your new adventure!
  • Social Friday Leave – We provide an early weekend! Embrace the weekend vibes with our Social Friday Leave right because work-hard should always come with play-hard.
  • Birthday Leave – Don’t just celebrate with cake, take the day off too! Enjoy a bonus day of leave to make your birthday extra special!
  • Volunteer Leave – Join us in our Kyosei philosophy and make a difference! You have volunteer leave to live, work, and give back together for the common good.
  • Graduation & Report Card Day Leave – Honoring your kid's milestones is important to us. We give you this Leave to attend graduations and cherish those report card days, making memories that last a lifetime!
  • First Day of School Leave – Take this chance to be there for your little ones as they embark on a school journey!
  • Paid Maternity Leave – We always provide the best conditions for our employees! Enjoy additional paid maternity leave right as we celebrate the newest addition to your family.
  • Paid Paternity Leave – Dads, we did not forget about you! Take the Paid Paternity Leave and bond with your bundle of joy because parenting is a team effort, and we've got your back!
  • Paid Military Service Leave – Stay ready to protect our country while we continue to support you with paid military service leave.
• Some other Benefits – Bonus Payment, Canon Awards, Discount on Canon products, Special Day Gifts etc.